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Sr. Desktop Support Specialist
Trinity Life Sciences
Remote, IND
Full-time
Senior · 7+ years experience
Remote
Discovered 2 weeks ago
Microsoft AzureActive DirectoryGroup PolicyPowerShellServiceNowWindows 11
Free
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Microsoft AzureActive DirectoryGroup Policy
Key Skills for This Role
Microsoft AzureActive DirectoryGroup PolicyPowerShellServiceNowWindows 11
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Location and Timings
- India – Remote
- PST Hours
Responsibilities
- Extremely proficient in Tier I, II & III Troubleshooting of Laptop Hardware/Software & Associated Peripherals, Windows-OS, Microsoft/Generic Applications, and basic knowledge of iOS devices, etc.
- Office 365 Administration – Exchange, SharePoint, Endpoint & Teams Administration
- Knowledge of configuring, monitoring, security, and inventory tools in end-user devices.
- Working knowledge of Microsoft Azure, Intune and basic understanding of AWS and Networking principles.
- Basic understanding of Windows Server OS and efficiency in Azure, On-Prem Active Directory and Group Policy
- Proficient in Anti-Virus/EDR management
- High level knowledge of Ticketing Systems and identifying trends from those systems. Preferably ServiceNow
- Basic PowerShell scripting to support Active Directory, Office 365 Administration, and other day to day activities.
- Experienced in purchasing and planning of enterprise-wide Laptop & other Hardware distribution, and proficient with IT purchasing practices.
- Ability to train and mentor junior level & outsourced staff.
- Ability to create documentation and SOPs for team.
- Ability to perform ticket analytics and provide daily updates and reports around the ticket analytics to the management
- Basic understanding of Audio/Video Conference devices, Printers and other infrastructure supporting devices like Door Security Systems etc.
- Excellent Communication skills with ability to deal with end-users in various regular & challenging situations.
Requirements
- Education : Bachelor’s degree in computer science required but not mandatory.
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