Sr. Customer Success Manager

Edmingle is an AI-powered LMS purpose-built for professional training and skilling businesses. Training institutes, academies, ed-tech companies and enterprises use Edmingle to run their entire training operation — courses and live cohorts, learners, payments, engagement and analytics — on a single platform.

We're looking for a Senior Customer Success Manager to own our key customer relationships.

You'll manage a focused portfolio of our highest-value accounts, working directly with the CEO, and you'll be the single person accountable for how well those customers do on Edmingle — their adoption, their renewals and their growth.

A named portfolio of key accounts, as their single point of accountability at Edmingle

Retention and renewals on that portfolio, including the revenue retention number against it

Relationships with founders, CXOs and business heads — understanding the outcome each customer bought, and making sure they get it

Periodic business reviews that connect platform usage to the customer's own results

Account health: adoption and engagement signals, and acting on risk early

Escalations on your accounts, end to end, until the customer confirms it's resolved

Upgrade and expansion opportunities, identified from genuine account understanding

Structured customer feedback into our product team

The playbooks for this segment — onboarding, business reviews, health tracking

4-7 years in B2B SaaS

Experience owning renewals yourself, not supporting someone else's

Confidence in commercial conversations with founders and senior stakeholders

Strong written communication; much of this role is diagnosing and explaining in writing

The instinct to build structure where little exists, and to write it down

Comfort working with your own data across product, billing and support tools

Based in Bengaluru, or willing to relocate

Good to have: experience in ed-tech, LMS or any product sold to operations owners rather than IT; experience moving customers onto a new platform.

This role is built to grow. For someone who demonstrates the judgment and the results on a strategic portfolio, the path into leading the customer success function is a real one.