Sr Customer Experience AI Engineer

Experience with customer success platforms or analytics tools.

Familiarity with insurance, fintech, or payment processing (not required; you'll learn the domain).

We're at an inflection point. You're not just building tools in isolation, you're building the data and automation layer that makes it possible for our team to serve customers at scale without sacrificing an exceptional customer experience. You'll have direct visibility with leadership, real ownership of what gets built and why, and measurable impact on customer outcomes and company strategy.

Why ePayPolicy

Competitive salary

Comprehensive benefits package with employer-paid basic life and disability premiums

401K

Flexible Paid Time Off Policy (FTO)

Company-sponsored quarterly “ePayItForward” initiatives

Supportive and inclusive company culture with a focus on work/life balance

Fully-stocked kitchen

Lunch stipend when working onsite

Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager.

Embracing AI at ePayPolicy - At ePayPolicy, AI is a company-wide initiative essential to how we work and innovate. All employees are expected to proactively leverage approved enterprise AI tools to drive operational productivity. While leaning into these capabilities, team members must maintain our ethical standards: thoroughly verifying AI-generated outputs, safeguarding sensitive data, and strictly prohibiting the generation of synthetic media or the use of another individual’s likeness without explicit consent.

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5