oracle
Sr. Consumer Experience & Solutions Advisor
Bank of Hawaii
Kapolei, USA
Full-time
Senior · 4+ years experience
Onsite
USD 23.76-40.97 hourly / hour
Discovered 2 weeks ago
Microsoft Office
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Microsoft Office
Key Skills for This Role
Microsoft Office
Full Job Posting
Responsibilities
- Client Experience Execution: Delivers a fast, logical, and human-centered escalation experience. Ensures clients feel heard, supported, and informed throughout the resolution process. Responds with empathy and urgency, especially during high-stakes situations.
- Proactive Problem Solving: Identifies emerging “moments that matter” and contributes to the continuous improvement of escalation workflows. Provides feedback to enhance tools, dashboards, and automation that support scalable service excellence.
- Cross-Functional Collaboration: Partners with product, operations, frontline, and technology teams to resolve complex issues. Supports alignment across departments to ensure seamless client resolutions. Participates in reviews to identify root causes and recommend improvements.
- Case Management & Accountability: Owns the end-to-end resolution of assigned escalations. Ensures all cases are logged, tracked, and resolved with transparency and thorough documentation. Maintains high standards of responsiveness and follow-through.
- Client Conversion Support: Supports the onboarding and conversion of clients into the new preferred banking experience. Conducts proactive outreach, tracks conversion progress, and resolves onboarding issues to ensure a smooth transition.
- Team Contribution: Participates in training, team meetings, and knowledge sharing. Contributes to a collaborative, inclusive, and high-performance team culture.
- Performs other responsibilities and duties as assigned.
Qualifications
- High school diploma or G.E.D.
- Minimum 4 years of experience in retail banking, customer service, or client support roles. Experience handling escalations or high-touch client interactions is preferred.
- Proficient with Microsoft Office applications.
- Advanced knowledge and skill proficiency in accuracy & efficiency, communication, cross-functional collaboration, customer experience, problem solving, product/service knowledge, results driven, technology literacy.
- Intermediate knowledge and skill proficiency in laws & regulations, leadership.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Bank of Hawaii
Deposit Operations Specialist I/II/III/Senior
Honolulu, USA
Senior
Under the supervision of the Manager and Supervisor, this position is responsible for the timely and accurate processing of operations in the Deposit Operations Center, including but not limited to: inputting, correcting
Discovered TodayView →
Customer Care Specialist-310
, USA
Mid
Under the close supervision of the Manager, delivers exceptional customer experience and is responsible for assisting customers with inquiries, problem resolution, and processing requests. Is also responsible for educati
Discovered TodayView →
Commercial Banking Service Representative I
Honolulu, USA
Mid
Under the direction of the Manager, this position is responsible for supporting the Commercial Loan, Deposit, Cash Management servicing and account operation servicing functions of the Commercial Banking Group.
Discovered TodayView →
Trust Specialist II
Honolulu, USA
Mid
Under the direction of the Manager and Team Lead, this position provides support in the administration of Personal Trust and Institutional Services accounts where the bank is acting as trustee, personal representative, c
Discovered TodayView →
Universal Banker (KTA Puainako)
Hilo, USA
Mid
Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alte
Discovered TodayView →
Assistant Manager Branch I (Kunia Branch)
, USA
Manager
Under the direction of the Branch Manager, this position assists with the execution of market strategy to meet financial goals, while providing the best possible customer and employee experience, personifying and further
Discovered TodayView →
Project Manager/Senior Manager IT
Honolulu, USA
Manager
Under the direction of the Manager, this position is responsible for leading the organization’s prioritized initiatives. This includes managing project resources, schedules, financials, change, and risks, to ensure proje
Discovered TodayView →
Universal Banker I (Hawaii Kai Branch)
Honolulu, USA
Mid
Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alte
Discovered TodayView →
Deposit Operations Specialist I/II/III/Senior
Honolulu, USA
Discovered Today
Customer Care Specialist-310
, USA
Discovered Today
Commercial Banking Service Representative I
Honolulu, USA
Discovered Today
Trust Specialist II
Honolulu, USA
Discovered Today
Universal Banker (KTA Puainako)
Hilo, USA
Discovered Today
Assistant Manager Branch I (Kunia Branch)
, USA
Discovered Today
Project Manager/Senior Manager IT
Honolulu, USA
Discovered Today
Universal Banker I (Hawaii Kai Branch)
Honolulu, USA
Discovered Today