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Sr. Associate I, Field Technical Service Engineering - Surgical
Alcon
Tennessee, USA
Full-time
Senior · 2+ years experience
Remote
Discovered 2 weeks ago
Free
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At Alcon, we're passionate about enhancing sight and helping people see brilliantly.
With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health.
We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before.
Together, we make a difference in the lives of our patients and customers.
Are you ready to join us?
The Digital Field Service Engineer serves as the technical expert for Alcon's connected equipment and digital service solutions.
This role is responsible for installing, configuring, integrating, and troubleshooting network-connected ophthalmic devices while partnering with customers to ensure secure connectivity, remote support capability, and optimal system performance.
The DFSE collaborates with Field Service Engineers, commercial teams, and customer IT organizations to drive digital adoption, support new technology launches, and enhance the customer experience through proactive service and connectivity solutions.
In this role, a typical day will include:
- Install and configure connected ophthalmic equipment and digital applications.
- Support network integration, cloud connectivity, and remote monitoring capabilities.
- Partner with customer IT departments to ensure successful device connectivity and cybersecurity compliance.
- Troubleshoot hardware, software, and network-related issues.
- Train customers and field teams on digital workflows and connected technologies.
- Support product launches, upgrades, software updates, and digital transformation initiatives.
- Collaborate with FSEs, sales teams, and service leadership to improve equipment uptime and customer satisfaction.
- Drive adoption of Alcon digital solutions and connectivity programs.
- Territory – GA, AL, TN – (other locations as business needs)
Ideal candidate location: Knoxville/Chattanooga/Nashville, TN – Birmingham, AL – Atlanta, GA
Key Requirements And Minimum Qualifications
- Associate’s degree or equivalent years of directly related experience
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