Sr Associate - HR Operations

Qualifications

• Required
• Bachelor's degree in Human Resources, Business Administration, Economics, or a related field.
• 7-10 years of experience in HR Operations, HR Shared Services, or HR Service Delivery.
• Strong experience handling complex HR cases, employee lifecycle transactions, and case management processes.
• Advanced proficiency in Workday HCM, ServiceNow HRSD, and HR operational processes.
• Experience with process improvement initiatives, project coordination, and data analysis.
• Preferred
• Experience in a multinational shared services environment.
• Knowledge of HR compliance, audit controls, and data governance practices.
• Experience supporting system enhancements, testing, and operational transformation initiatives.
• Proficiency in Microsoft 365 tools, reporting solutions, and AI-enabled productivity tools.
• Core Competencies
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Expertise in complex case management, root cause analysis, and issue resolution.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to influence process improvements and drive operational excellence.
• Strong communication, coaching, and knowledge-sharing capabilities.
• High attention to detail, sound judgment, and commitment to data confidentiality.
• Ability to manage multiple priorities in a fast-paced, global environment.
• This role is ideal for an experienced HR Operations professional who combines deep HR process expertise, analytical thinking, and a continuous improvement mindset to enhance employee experience and operational performance.