Sr. Associate, Field Support Engineering

What You Bring

Minimum Requirements

• Technical diploma in Computer Systems, Information Technology, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of experience delivering IT support services in a technical support environment.
• Experience supporting desktop systems, end-user hardware, software deployments, and workplace technologies.
• Strong problem-solving and analytical skills.

Preferred Skills & Experience

• Experience with ServiceNow, Remedy, or similar IT Service Management (ITSM) platforms.
• Experience using IT asset management tools and inventory management systems.
• A+ Certification preferred.
• ITIL Foundation Certification preferred.
• Experience supporting enterprise workplace technologies and endpoint management solutions.
• Knowledge of desktop lifecycle management, software deployment, and device support best practices.
• Ability to support users in both onsite and remote work environments.

Work Model / Physical Requirements

• Ability to work onsite to support end-user technology and business operations.
• Flexibility to work occasional overtime or after-hours support as business needs require.
• Ability to lift and move IT equipment weighing up to 45 lbs.
• Comfortable working in storage, staging, and equipment deployment environments.
• We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

• McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
• McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
• McKesson job postings are posted on our career site: careers.mckesson.com .

McKesson is an Equal Opportunity Employer