Sr. Associate - Data and Analytics Advisory 5B

The job profile of Complaint Investigation and Trending for medical equipment involves managing and analyzing customer complaints to ensure product quality, safety, and regulatory compliance. This role includes reviewing and documenting complaints, assessing their severity, and conducting thorough root cause investigations using structured problem-solving techniques. The professional collaborates with cross-functional teams such as engineering, manufacturing, and quality to identify failure causes and recommend corrective actions. A key responsibility is analyzing complaint data to identify recurring issues or trends, using tools like Excel or Power BI, and initiating CAPA when needed. Additionally, the role ensures compliance with global regulations such as FDA and ISO standards, supports audit readiness, and contributes to continuous improvement of medical devices and overall patient safety.

Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.