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Sr. Application Support Engineer
Hedgeserv
Dallas, USA
Full-time
Senior · 10+ years experience
Hybrid
Discovered 2 weeks ago
Linuxshell scriptingSQLPythonELKAPM
Free
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Role Overview
The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams.
This role is an SME for our FIX connectivity, trade flows, and core application platforms.
The engineer will triage, analyze, and resolve production issues, working closely with end-users, brokers, operations, development, and infrastructure teams.
A deep understanding of FIX protocol, trading systems, and financial products is essential.
Key Skills for This Role
Linuxshell scriptingSQLPythonELKAPM
Full Job Posting
Job Description
The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core application platforms. The engineer will triage, analyze, and resolve production issues, working closely with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential.
Role Responsibilities
- Incident manager during critical production events, ensuring timely communication, documentation and resolution.
- Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users.
- Support enterprise components and proprietary applications.
- Support application running in an AWS cloud environment.
- Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components.
- Perform real-time analysis of latency-related events.
- Address user tickets on entitlement, configuration changes, and workflow enhancements.
- Analyze recurring issues to identify root causes and opportunities for automation and process improvement.
- Partner with development to reproduce, escalate, and drive fixes for bugs and defects.
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