Sr Analyst (US voice process)

• 2–4 years of experience in international voice process, preferably in the US healthcare domain.
• Strong knowledge of US healthcare processes, including insurance, billing, claims, and medical terminology.
• Excellent English communication skills – both verbal and written.
• Familiarity with CRMs and healthcare management tools (e.g., EPIC, Athena, or similar).
• Ability to work in night shifts (US hours) and from office premises.
• Good problem-solving ability, patience, and empathy while dealing with patients or clients.
• Must be a team player and possess strong interpersonal skills.
• Good to have experience in Spanish
• Experience with the Spanish language is a plus.

All your information will be kept confidential according to EEO guidelines.

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From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success.

We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity.

All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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