Sr Analyst, Merchandising Reporting

This position is based at our on-site office in Bengaluru. Lowe's offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe’s Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s India, the Global Capability Center of Lowe’s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe’s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

The Collateral team is responsible for end-to-end life cycle management of in-store Non-Retail Items (NRIs) such as Graphics & Signage, Fixtures, Displays, etc. A collateral is any non-retail item which is used for the support or promotion of retail products but not for sale itself. ​Examples: Bay fixtures, Free-standing gondolas, Cash registers, Christmas decal, etc.​ The reporting team provides insights and analysis to internal and external stakeholders to help streamlining process and make business decisions.

The Senior Analyst oversees the end-to-end PLR processes within the Collateral function such as life cycle management of all NRIs, accurate estimation, managing POs, tracking delivery and removing roadblocks, which demands process expertise, business acumen, and an understanding of the impact on upstream and downstream teams. Quick and effective decision-making is crucial on a daily basis when handling queries from the field, vendors, and cross-functional teams. They also lead training initiatives and serve as a subject matter expert (SME) in their area. The role involves supporting the execution of strategic initiatives at stores, including drafting and circulating pre-execution communications, monitoring execution through store cameras, and providing near real-time guidance on field queries. Additionally, the Senior Analyst is responsible for all steel-related tasks in new store setups, including estimating steel quantities, managing purchases, and ensuring on-time delivery to support execution. Their ability to make informed, timely decisions ensures that the right collateral, at right quantities, is made available to the field team to execute the reset as per determined time. There by optimizing the cost of labor, material and capitalizing on the opportunity cost of speed to market due to on time execution. Roles & Responsibilities:

Build ex pertise and understanding on E2E Collateral PLR and New Store processes .

Own E2E processes of the assigned business area and deliver the business outcomes and agreed KPIs.

Own day to day decisions for their assigned business areas and help guide the team to achieve the desired outcome for business.

Review and re-establish new processes guidelines and SOPs based on historical data and retrospection for the owned processes.

Pilot transition of new processes when applicable.

Guide the team with day-to-day decision making when handling queries from the field and other CFT teams.

Partner with operations/business teams to consult and take constant feedback on delivering incremental value.

Enable effective decision making by partnering with the reporting team to help uncover actionable insights.

Prepare and deliver business insights to the senior management team regarding progress and roadblocks.

Constantly seek opportunities to improve process and drive efficiencies.

Ensure al l the related data and metrics are accurately updated in a timely manner and shared with the Manager.

Ensure there are backups for every task and clear SOPs reviewed and approved by process owners are established and always kept relevant and current .

4 to 6 years of Experience

2 + years of Experience in Merchandising Operations or Equivalent

3 + years of Retail Experience