Sr. Analyst - BI, Reporting and Data Visualization 4B

Role Summary

Key Responsibilities

• Design, develop, automate, maintain and enhance BI products from wing to wing. Including gathering clear requirements, programming/data pulling, ETL, automation, and product delivery
• Daily use of SQL, SAS, and Python (future), ensuring consistent definitions and governance
• Enhance BI reporting products per modification request and maintain documentation
• Drive measurable operational efficiency and standard processes for BI product delivery
• Deliver on projects/initiatives, assigned by BI PM and management to advance team and business priorities, including new partner onboarding and Cloud/AI journey
• Be an SME and business consultant by understanding business needs and performance trends; share analytical thinking with solutions translating needs into insights and recommendations
• Upgrade knowledge on BI technical and functional advancements (AI) and deploy learnings on existing and future deliverables – be the SME and trainer to teams
• Collaborate with US and India cross functional teams (including Tech, Finance, Marketing) to strengthen BI practice
• Engage in meetings with BI PM and with internal and external stakeholders
• Optimize performance of BI solutions (query tuning, extract strategies, aggregations, incremental refresh patterns) and support scalability
• Translate user stories and acceptance criteria (defined with the BI Product/Project Manager) into technical design and build tasks; provide LOE estimates and highlight dependencies/risks
• Partner with stakeholders to clarify business questions, identify underlying decision needs, and propose the most appropriate BI solution (dashboard, dataset, alerting, or standardized report)
• Document metric definitions, business logic, data sources, refresh cadence, and known limitations; maintain dashboard/report documentation for supportability
• Apply access and security requirements (e.g., row-level security concepts, permission) as defined by platform standards and in coordination with administrators

Skills

• Proficiency in SQL, SAS, and Python and ability to validate and reconcile metrics across data sources
• Must have hands-on expertise in creating BI and data visualization solutions through tools such as Tableau, Power BI, or similar BI/visualization platforms and BI best practices (performance, usability, basic security/access concepts)
• Deep understanding of data modeling concepts (schemas, dimensional modeling basics) and relational databases (e.g., MySQL, PostgreSQL, SQL Server) and data warehousing fundamentals (e.g., Data Lakes, Snowflake, AWS Redshift)
• Experience with ETL/ELT tools or patterns; familiarity with orchestration concepts.
• Demonstrated experience scheduling, monitoring, and troubleshooting production jobs
• Experience partnering with business stakeholders to gather requirements, clarify definitions, and translate needs into BI solutions
• Business acumen, preferably in financial services
• Strong communication skills, attention to detail, and the ability to present insights clearly to technical and non-technical audiences
• Ability to work effectively in a matrix environment and collaborate across time zones (US/India)
• Experience with cloud data platforms (e.g., Snowflake, Redshift, Databricks) and/or modern analytics tooling
• Knowledge of Synchrony Data Warehouses, Technology tools, systems and processes (preferred)
• Knowledge of AI application in BI practice e.g., NLQ, summarization, anomaly detection, and related governance considerations (preferred)
• Functional knowledge of Marketing, Sales and Credit Lifecycle (preferred)

Eligibility Criteria

Work Shift -