Sports Bar Manager
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Key skills for this role
About the Role
Marriott Hotels seeks a Sports Bar Manager to oversee daily bar/lounge operations and supervise staff. Responsibilities include menu planning, inventory control, ensuring guest satisfaction, and enforcing legal obligations.
Key Skills for This Role
Responsibilities
- Responsible for bar/lounge daily shift operations and supervision of staff.
- Assist with promoting the lounge and menu planning.
- Maintain standards and assist servers on the floor during peak periods.
- Manage property liquor inventories and controls.
- Ensure guest and employee satisfaction while maintaining operating budget.
- Enforce all legal obligations professionally and consistently.
- Determine training needed and implement plan.
- Strengthen food and beverage/culinary team by assisting in other outlets when needed.
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related area.
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience.
Full Job Posting
JOB SUMMARY
- Responsible for bar/lounge daily shift operations and supervision of staff.
- Assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls.
- Strives to ensure guest and employee satisfaction while maintaining the operating budget.
- Accountable for enforcing all legal obligations professionally and consistently.
Education and Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Managing Bar/Lounge Operations
- Implements agreed upon beverage policy and procedures throughout the property.
- Manages in compliance with all local, state and Federal beverage and liquor laws.
- Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis, issue & returns, food standards, and period end inventory.
- Monitors adherence to all liquor control policies and procedures.
- Attends pre and post convention meetings as needed to understand group needs.
- Comprehends budgets, operating statements and payroll progress reports.
- Participates in management of department's controllable expenses.
- Manages to achieve or exceed budgeted goals.
- Ensures compliance with all Bar/Lounge policies, standards and procedures.
- Maintains food handling and sanitation standards.
- Manages inventories according to budget and business levels.
- Assists with developing menus and promotions as necessary.
Leading Bar/Lounge Team
- Trains staff on liquor control policies and procedures.
- Supervises staffing levels to ensure guest service, operational needs and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Communicates critical information to the Bar/Lounge staff regarding each event.
Ensuring Exceptional Customer Service
- Provides excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds effectively to guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings.
- Provides feedback to individuals to improve service performance.
- Reviews comment cards and guest satisfaction results with employees.
Managing Human Resource Activities
- Supports a departmental orientation program for employees.
- Participates in the development and implementation of corrective action plans.
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