Spécialiste, expérience client / Customer Experience Specialist

APTITUDES

QUALIFICATIONS

• Minimum de 2 ans d’expérience en service à la clientèle
• Maîtrise et connaissance des logiciels Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Expérience dans l’utilisation d’un système ERP pour gérer et mettre à jour avec exactitude les données d’entreprise pertinentes
• Expérience dans un environnement de travail dynamique, avec de bonnes compétences en gestion du temps et un haut niveau d’organisation
• _____

JOB SUMMARY

RESPONSIBILITIES

• Manage calls from customers, salespeople and end users
• Respond to emails on customer inquiries, product information, order statuses and end user questions
• Accurately enter and process customer orders in the ERP system in a timely manner
• Generate quotes for customers
• Develop and maintain a knowledge base on evolving product offerings
• Provide excellent quality customer service by building relationships with existing and business customers
• Proactively resolve customer issues

SKILLS

• Excellent communication and interpersonal skills
• Strong operational skills as well as an ability to manage multiple tasks simultaneously while meeting tight deadlines
• Demonstrate a strong commitment to customer service
• Be attentive to customer requests
• Ability to effectively handle stressful situations

QUALIFICATIONS

• Minimum of 2 years customer service experience
• Competency and knowledge of Microsoft Office software (Word, Excel, PowerPoint, Outlook)
• Experience in working with an ERP system to manage and update relevant business data accurately
• Experience with working in a fast paced environment, with time management skills and high level of organization.

Area of Interest

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