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Specialist, Technical Support
Millennium Physician Group
Port Charlotte, KSA
Full Time
Entry
Field
3 weeks ago
Windows OSMicrosoft OfficeAntivirus SoftwareRemote Desktop SupportNetworkingIT Service Management
Free
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Windows OSMicrosoft OfficeAntivirus Software
About the Role
Millennium Physician Group is hiring a Technical Support Specialist to provide remote and onsite IT support to internal staff. You will install Windows OS, Microsoft Office, and antivirus software, troubleshoot hardware and software issues, and assist with LAN/WAN operations.
Key Skills for This Role
Windows OSMicrosoft OfficeAntivirus SoftwareRemote Desktop SupportNetworkingIT Service Management
Responsibilities
- Provide desk side support for hands on issues
- Provide phone support to users
- Install Windows, antivirus, and drive encryption
- Respond to requests and incidents by phone, email, support queue, on site visits, or remote control sessions
- Track and log all requests for service into ticket tracking DB
- Resolve incidents and service requests within required SLA
- Perform problem resolution research and document solutions
- Replace failed phones, printers, network cables, desktops, and laptops
- Assist with company based software/hardware deployments
- Maintain and track hardware inventory
Requirements
- 1 3 years of experience in an IT support environment
- Experience supporting Windows operating systems
- Familiarity with remote desktop support tools
- Operational knowledge of networking, telephone, and infrastructure concepts
- Advanced software and hardware technical skills
- Flexibility in work schedule; must be able to work overtime and participate in on call rotation
- A+ Certification & ITIL Foundations Certification is a plus
Full Job Posting
Job Description Summary
- This position will report directly to the IT Operations Manager and will be responsible for supporting the technology needs of internal staff and office setup; providing remote and onsite support to users.
- The Technical Support Specialist will apply proven problem solving, customer service, and communication skills to help identify, communicate, and resolve end user issues.
- The Specialist will also install Windows operating system, Microsoft office products, antivirus and other software on the employee PCs and laptops.
Essential Duties and Responsibilities
- Travel within assigned area
- Provide desk side support for hands on issues
- Provide phone support to users
- Ability to Install Windows, antivirus, and drive encryption
- Respond to requests and incidents by phone, email, support queue, on site visits, or remote control sessions
- Track and log all requests for service into ticket tracking DB
- Respond to end user within specified response SLA
- Resolve incidents and service requests within the required SLA
- Perform problem resolution research and document solutions
- Perform Board Room presentation setups
- Replace failed phones, printers, network cables, desktops, and laptops
- Assist with company based software/hardware deployments
Education And/or Experience
- 1 3 Years of experience in an IT support environment.
- Familiar with IT Service Management.
- Experience supporting Windows operating systems
- Familiarity with remote desktop support tools
- Operational knowledge of networking, telephone, and infrastructure concepts
- Advanced software and hardware technical skills
- A+ Certification & ITIL Foundations Certification is a plus
Compensation
- $19.80 to $29.70 per hour
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