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Specialist IT Support II

IGT
Moncton, KSA
Full Time
Mid
Onsite
3 weeks ago
Microsoft OfficeWindowsWindows CLISOXPCISOC 2
Free

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Microsoft OfficeWindowsWindows CLI
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Overview

  • IGT, where innovation meets entertainment on a global scale!
  • From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences.
  • With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide.

Responsibilities

  • Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
  • Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls.
  • Coordinate with cross functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management.
  • Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization.
  • Maintain and continuously improve the IT knowledge base by creating new documentation, updating existing content, and archiving outdated materials.
  • Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate.
  • Collaborate with employees and third party vendors to provide advanced technical support and issue resolution.
  • Participate in an on call support rotation to assist internal customers outside of regular business hours.
  • Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations.
  • Maintain local conference room technology, configurations, and provide emergency support when required.
  • Partner with cross functional teams on information technology and infrastructure initiatives and projects.
  • Process and manage IT related purchase requests in accordance with company procedures.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field required; equivalent combination of education and relevant work experience will be considered.
  • 2–5 years of experience in an IT support or technical support role within a fast paced environment.
  • Experience providing technical support to both on site and remote users.
  • Proven ability to work independently, prioritize tasks, and apply strong analytical and problem solving skills.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts to non technical audiences.
  • Strong customer service orientation with experience resolving user issues through phone, remote, and in person support.
  • Advanced troubleshooting skills with Microsoft Office applications and other business software.
  • Strong knowledge of Windows operating systems and desktop computing environments.
  • Experience diagnosing and resolving hardware, software, and system related issues.
  • Ability to quickly learn, retain, and apply new technical concepts and technologies.
  • Demonstrated capability to adapt to evolving technologies and implement new processes and best practices.
  • Working knowledge of Windows Command Line Interface (CLI) tools and their use in troubleshooting, system administration, and support activities.

Preferred Competencies

  • Strong attention to detail and commitment to delivering high quality customer support.
  • Ability to manage multiple priorities while maintaining responsiveness and professionalism.
  • Collaborative team player with a proactive approach to identifying and resolving technical issues.

Additional Requirements

  • This is a full time position requiring 40+ hours per week.
  • Flexibility to work overtime, including evenings, weekends, and holidays, is required based on business needs.
  • Must be comfortable working for extended periods in a cubicle or workspace with limited space.
  • Must be able to remain seated at a computer terminal for extended periods of time.
  • Requires frequent and repetitive use of a keyboard, mouse, and telephone.
  • Must be able to work at the assigned location to support direct communication and interaction with team members, management, and others as needed.
  • Requires bending, reaching, twisting, squatting, and occasional lifting of up to 30 pounds.
  • Must be able to work effectively and efficiently in a fast paced, dynamic environment.
  • Must demonstrate high integrity, trustworthiness, and strict confidentiality.
  • Must maintain excellent communication, professionalism, and a positive, respectful attitude.
  • Must be able to adapt to a work environment where processes, performance standards, goals, and budget requirements may change.
  • Must maintain a professional and courteous demeanor when working with angry, impolite, or irrational customers and employees.

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