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Specialist IT Support II
IGT
Las Vegas, KSA
Full Time
Mid
Onsite
3 weeks ago
Hardware TroubleshootingWindows Operating SystemsMicrosoft OfficeActive DirectorySOXPCI
Free
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Hardware TroubleshootingWindows Operating SystemsMicrosoft Office
About the Role
IGT seeks a Specialist IT Support II to provide frontline technical support, maintain user accounts, and manage workstation security. The role requires 2-5 years of IT support experience and knowledge of Windows OS, Microsoft Office, and enterprise technologies.
Key Skills for This Role
Hardware TroubleshootingWindows Operating SystemsMicrosoft OfficeActive DirectorySOXPCI
Responsibilities
- Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution
- Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls
- Coordinate with cross functional teams to facilitate employee onboarding and offboarding activities
- Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations
- Maintain and continuously improve the IT knowledge base
- Analyze support ticket and service request trends to identify recurring issues
- Collaborate with employees and third party vendors to provide advanced technical support
- Participate in an on call support rotation
- Manage physical inventory and location of employee technology assets
- Maintain local conference room technology and configurations
- Process and manage IT related purchase requests
- Plan, coordinate, and provide IT support for internal and customer facing events
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field; equivalent combination of education and experience considered
- 2–5 years of experience in an IT support or technical support role within a fast paced environment
- Experience providing technical support to both on site and remote users
- Proven ability to work independently, prioritize tasks, and apply strong analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service orientation with experience resolving user issues through phone, remote, and in person support
- Advanced troubleshooting skills with Microsoft Office applications and other business software
- Strong knowledge of Windows operating systems and desktop computing environments
- Experience diagnosing and resolving hardware, software, and system related issues
- Working knowledge of Windows Command Line Interface (CLI) tools
Full Job Posting
Company Overview
- IGT is the global leader in gaming, delivering thrilling, responsible, and unforgettable gaming experiences.
- With a team of over 6,000 employees across 30+ countries, we operate at scale while staying closely connected to customers we serve.
Responsibilities
- Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
- Maintain user account integrity and workstation security standards in compliance with external audit requirements (SOX, PCI, SOC 2) and internal company controls.
- Coordinate with cross functional teams to facilitate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management.
- Utilize enterprise technologies to image, configure, deploy, manage, and track employee workstations throughout the organization.
- Maintain and continuously improve the IT knowledge base by creating new documentation, updating existing content, and archiving outdated materials.
- Analyze support ticket and service request trends to identify recurring issues and broader environmental concerns, escalating findings to management as appropriate.
- Collaborate with employees and third party vendors to provide advanced technical support and issue resolution.
- Participate in an on call support rotation to assist internal customers outside of regular business hours.
- Manage the physical inventory and location of employee technology assets, including support for major office and facility relocations.
- Maintain local conference room technology, configurations, and provide emergency support when required.
- Partner with cross functional teams on information technology and infrastructure initiatives and projects.
- Process and manage IT related purchase requests in accordance with company procedures.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field required; equivalent combination of education and relevant work experience will be considered.
- 2–5 years of experience in an IT support or technical support role within a fast paced environment.
- Experience providing technical support to both on site and remote users.
- Proven ability to work independently, prioritize tasks, and apply strong analytical and problem solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non technical audiences.
- Strong customer service orientation with experience resolving user issues through phone, remote, and in person support.
Technical Skills & Knowledge
- Advanced troubleshooting skills with Microsoft Office applications and other business software.
- Strong knowledge of Windows operating systems and desktop computing environments.
- Experience diagnosing and resolving hardware, software, and system related issues.
- Ability to quickly learn, retain, and apply new technical concepts and technologies.
- Demonstrated capability to adapt to evolving technologies and implement new processes and best practices.
- Working knowledge of Windows Command Line Interface (CLI) tools and their use in troubleshooting, system administration, and support activities.
Compensation
- Estimated starting compensation range: $58,380 – $108,600 USD per year.
- Base pay is one component of IGT’s total rewards program; employees may be eligible for bonus or commission opportunities.
- Comprehensive benefits package includes 401(k) savings plan with company contributions, medical, dental, vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs.
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