oracle
Specialist- IT I IND
First Solar
IND
Full-time
Mid · 2+ years experience
Onsite
Discovered 3 weeks ago
Free
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Experience
Minimum of 2 years work experience required
Education
High school diploma required
Degree in Information Technology, Computer Science or related field preferred.
Required Skills
- Excellent customer service and interpersonal skills.
- Ability to set customer service standards and follow guidelines, as well as to help others interpret policy.
- Thorough understanding of support, operations and maintenance processes
- Excellent organizational skills
- Strong oral and written communication skills (technical and non-technical).
- Ability to maintain a high level of customer trust and confidence in the group’s knowledge of and concern for customers’ needs. Will require the handling of some confidential information
- Broad range of network and desktop knowledge is highly desirable, including: OS: Windows 7, Windows 10 Applications: MS Office 2016, O365. Network TCP/IP, WINS, DNS, DHCP
- OS: Windows 7, Windows 10
- Applications: MS Office 2016, O365.
- Network TCP/IP, WINS, DNS, DHCP
- May be required to kneel, bend, talk and hear
Essential Functions & Responsibilities
- Primary Responsibilities:
- Responsible for accepting incoming service requests via phone, e-mail or in-person
- Must be able to accurately prioritize, categorize and triage incoming requests for service
- Responsible for escalating requests for service to the appropriate level of support
- Responsible for software installations/upgrades/support
- Adheres to all safety procedures and good housekeeping standards
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