Specialist, IT – GxP Technical Support

Create a future where DNA is no longer destiny.

Join Rocket Pharma.

Rocket Pharma is a fully integrated, late-stage biotechnology company advancing gene therapies with curative potential for patients with rare and life-threatening diseases.

We are a team of creative, compassionate, and driven individuals united by a profound mission of seeking gene therapy cures.

Rocket places tremendous value on our people and fosters a collaborative environment where bold ideas thrive and every team member makes a meaningful impact.

Our core values guide everything we do: we trust one another, show generosity toward patients, embrace curiosity, and strive to elevate science.

Team members receive a competitive total rewards package, including equity participation, 401(k) matching, and excellent health benefits.

We are seeking a motivated, detail-oriented Specialist, IT – GxP Technical Support to provide first level helpdesk support for GxP-regulated and business-critical systems.

This role supports end users while helping maintain a secure, compliant, and audit-ready IT environment.

The Specialist, IT – GxP Technical Support is responsible for troubleshooting incidents, fulfilling service requests, supporting identity and access management, and documenting work in accordance with approved procedures, change control requirements, validation expectations, and applicable regulatory standards.

The position works closely with Quality Assurance (QA), Computer System Validation (CSV), Infrastructure, Security, Business System Owners, and vendors to ensure that regulated systems remain secure, compliant, and operational.

• Provide Tier 1+ support for GxP and non-GxP systems, endpoint devices, business applications, and user access issues.
• Troubleshoot and resolve incidents affecting GxP-regulated applications, laboratory systems, quality systems, manufacturing systems, and supporting infrastructure.
• Manage incidents and service requests through ServiceNow, ensuring accurate documentation, classification, prioritization, escalation, and closure in accordance with SLAs and GxP procedures.
• Perform user provisioning, deprovisioning, and access modifications for GxP systems in accordance with approved access management procedures and segregation of duties expectations.
• Support Identity and Access Management platforms including Okta, Active Directory, and Microsoft Entra ID, including SSO and MFA troubleshooting.
• Assist with onboarding, offboarding, and role changes while ensuring appropriate approvals and audit trail documentation are maintained.