Specialist - F&A - I2C 4A

We are looking for a detail-oriented and proactive professional to manage Accounts Receivable (AR) and Collection activities using High Radius and legacy systems. The Potential candidate who can ensure timely collections, maintain strong customer relationships, and support process accuracy, compliance, and continuous improvement. The role also requires strong Excel skills for data analysis and report generation, providing insights into aging, DSO trends, and collection performance.

Responsibilities

ESSENTIAL DUTIES:

Collect accounts receivable in accordance with payment terms, collection targets, CEI and DSO reduction goals

Manage end-to-end collections lifecycle including aging review, prioritization, and customer follow-ups (Calls & Emails)

Take ownership of past due reduction and DSO improvement for assigned portfolio

Reconcile outstanding accounts receivable balances with customer account documentation and resolve discrepancies

Analyse customer payment behaviour to identify root causes of delays impacting DSO and drive corrective actions

Develop and implement process improvement / LEAN initiatives to optimize collections and improve cash flow

Conduct regular review of ageing to ensure accounts reflect accurate payment terms, due dates, and collection status

Handle disputes, deductions, and short payments by coordinating with internal teams for timely resolution

Evaluate and take necessary action on unapplied cash and credits, small balances, and write-offs (within collections scope)

Prepare and share reports providing visibility into – DSO trends, Past Due performance, Collection Effective Index, Payment pattern, disputes etc

Maintain strong relationships with customers, sales, and operations teams to drive timely collections

Ensure adherence to SOPs, compliance, and audit requirements

Participate in portfolio reviews and drive continuous performance improvement against collections KPIs (including DSO)

Qualifications we seek in you!

Required Qualifications/ Skills

Proven experience in end-to-end AR Collections, including aging analysis, follow-ups, and dispute resolution

Good understanding of O2C cycle with ability to work across Billing, Cash Application, and MDM to resolve issues

Strong Excel skills for data analysis, reporting, and tracking DSO and collection performance

Excellent communication, analytical, and problem-solving skills with focus on cash flow improvement and timely collections

Required Skills/ Experience Indicate of Years

Strong written, oral communication and interpersonal skills with a positive disposition.

Ability to work effectively with all levels of management to accomplish goals and objectives.

Reliable with strong organizational skills and solution-oriented philosophy.

Strong Excel skills such as pivot tables, VLOOKUP, etc.

Willingness to Work in Night shifts

Willingness to accommodate temporary working hour changes as required by workflow and Work from office.

Ability to prioritize tasks and demonstrate a willingness to accept new challenges.

Preferred Qualifications/ Skills

Bachelor’s degree in accounting, Finance, Commerce, Business Administration or related field

Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.