Specialist Engineer, Technical Support, VCC/VSPC

VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.

Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.

Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.

Maintain strong customer rapport and excellent, timely communication.

Communicate effectively with Sales Representatives and Account Managers.

Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues.

Contribute to documentation to build Veeam’s knowledge base.

Operate in an environment with frequent changes, as well as stressful situations.

Routinely train and mentor less experienced engineers.

Perform other duties as assigned.