Specialist, Client Processing Representative

We’re seeking a future team member for the role of Associate, Client Processing Oversight to join our UK Transfer Agency team.

This role is located in Manchester, UK.

• Conduct oversight of work processed in our operational processing centers to ensure all client service standards are met/exceeded. This work may include transaction processing, records maintenance, payments, reconciliations and other processes for Transfer Agency.
• Investigate and resolve day-to-day operational queries, issues, and incidents and analyze data to monitor performance and drive continuous improvement
• Ensure all work is processed in line with clients’ regulatory requirements including CASS, COLL, COBS, DISP, GDPR and Consumer Duty as applicable
• Develop and maintain procedures, guidelines, and checklists for Transfer Agency

To be successful in this role, we’re seeking the following:

• Combination of education, training, and experience that demonstrates the ability to perform the responsibilities of the role. A bachelor's degree may be beneficial, but not necessarily required.
• Experience in a financial services operational area and/or client services preferred.
• Willingness to develop personal skills in AI/Digital Tools preferred.

BNY, our culture speaks for itself.

Here’s a few of our awards:

At BNY, our culture speaks for itself, check out the latest BNY news at:

Here’s a few of our recent awards:

• “Most Just Companies”, Just Capital and CNBC, 2025

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.

We provide access to flexible global resources and tools for your life’s journey.

Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.