SPECIALIST, AV SUPPORT

Job purpose

Meeting-room readiness

• Conduct scheduled checks of meeting-room technology.
• Test displays, cameras, microphones, speakers, control panels, conferencing equipment, and room-booking devices.
• Confirm that cables, adapters, remote controls, and required accessories are available and organized.
• Prioritize checks for executive meetings, important events, and high-usage rooms.

Technical support

• Respond to incidents affecting meeting-room and video-conferencing systems.
• Diagnose and resolve audio, video, connectivity, control-system, and equipment issues.
• Assist users with meetings, content sharing, device connections, and conferencing platforms.
• Provide on-site support for important meetings and escalate complex or recurring issues.

Maintenance and coordination

• Perform preventive maintenance and approved equipment resets or configuration checks.
• Log faults and coordinate repairs, replacements, and technical visits with suppliers and service providers.
• Track service requests through resolution and confirm that rooms are operational before closure.
• Support installation, testing, acceptance, and planned maintenance of new or upgraded equipment.

Equipment and asset control

• Maintain inventories of meeting-room equipment, accessories, and spare devices.
• Monitor equipment condition and availability and report replacement requirements.
• Identify, remove, and track faulty equipment for repair or replacement.
• Maintain approved room configurations and equipment records.

Monitoring and documentation

• Record incidents, actions, escalations, and resolutions in the IT service-management system.
• Maintain room checklists, equipment records, operating instructions, and troubleshooting guides.
• Track room availability, recurring faults, response times, and unresolved issues.
• Provide status reports and recommend improvements for recurring problems.

IT standards and compliance

• Follow approved IT operational procedures and change-management requirements.
• Maintain meeting-room systems according to approved configurations and technical standards.
• Coordinate configuration changes, system updates, and access requirements with IT and Cybersecurity teams.
• Report unauthorized changes or unusual system behavior to the appropriate team.

Education and experience

• A bachelor's degree in Computer Science or any relevant field is required.
• Two to four years of work experience is required.
• The role lists competencies in data security encryption, network technology, help desk technologies, technical tools and products, technology platforms, and technology industry knowledge.

Role accountability