Special Contingency Risks - Operations Support Specialist

Operational and Service Delivery

Understand, apply and where necessary explain the business unit policies and procedures.

Deliver timely and accurate end to end client documentation, within the Client Excellence Model (CEM) framework, FCA and contract certainty requirements

Loading of data into the relevant WTW systems, in an accurate and timely manner

Undertake and verify due diligence of new clients, markets and third parties

Review, monitor and provide resolution to technical questions from clients, markets, A&S, claims, compliance and business unit colleagues, to ensure that the client’s best interests are maintained

Support the BU in accurate tracking and processing of revenue, as required

Assist and liaise with Xchanging, the bureau submission and Facilities teams on submission queries

Communicate effectively with colleagues, markets and others where appropriate to maximise service delivery levels

Undertake all mandatory training within the deadline set

Undertake annually required level of Continuous Professional Development

Perform quality checks on all documentation

Always maintain confidentiality of information and manage data in line with WTW guidelines

Any other duties as requested

Ability to work on own initiative and manage conflicting priorities

Keen eye for detail

Excellent organisational and prioritisation skills and the ability to work to deadlines

Able to build and maintain effective relationships with a wide range of colleagues and external sources

Good communication and interpersonal skills