Space Surveillance Field Technician, APAC

Monitor the health and performance of fielded GSN systems and conduct remote troubleshooting during assigned business hours.

Diagnose hardware, software, networking, electrical, mechanical, and system-level issues using remote monitoring tools, logs, telemetry, documentation, and operational data.

Translate remote system behavior into likely physical conditions in the field and determine appropriate troubleshooting or corrective actions.

Document troubleshooting activities, system status, unresolved issues, and recommended next steps to enable effective handoffs between global operations teams and timezones.

Escalate complex or recurring issues to engineering teams and provide clear technical information to support root-cause analysis and resolution.

Perform routine system health checks, software and firmware updates, preventative maintenance activities, and corrective actions to maintain system uptime and data quality.

Support field installation, integration, alignment, calibration, testing, maintenance, and repair of GSN hardware and software systems.

Assist with global deployments while developing system expertise, with the expectation of independently supporting Australia and New Zealand sites once fully trained.

Ensure installation and maintenance activities follow engineering documentation, safety standards, and operational requirements.

Maintain accurate inventory and asset records and support equipment movement between Slingshot locations, depots, vendors, and deployment sites.

Coordinate basic logistics activities including equipment pickup, packaging, shipping, receiving, and shipment tracking.

Maintain clear technical documentation, troubleshooting procedures, maintenance records, and installation results.

Provide field and operational feedback to engineering teams to improve system reliability, maintainability, and support processes.

Contribute to training materials and knowledge-sharing across the global operations team.

Perform other duties and operational support activities as needed, approximately 10% of the role.

3+ years of experience supporting optical, electrical, robotic, automated, technical field, or similarly complex systems, OR a bachelor's degree in computer science, engineering, or a related technical discipline.

Strong technical troubleshooting and problem-solving skills across mechanical, electrical, computer, networking, or integrated systems.

Ability to understand a system conceptually and connect remote diagnostic information, logs, alerts, and system behavior to physical equipment and field conditions.

Excellent written and verbal communication skills, including the ability to clearly document technical issues, troubleshooting steps, outcomes, and handoffs.

Ability to work independently while knowing when to escalate issues or engage engineering and other technical resources.

Working knowledge of Linux and cloud application tooling.

Ability to read and interpret technical documentation, schematics, drawings, and system diagrams.

Basic proficiency with spreadsheets and operational recordkeeping, including inventory or asset tracking.

Ability to coordinate routine shipping, receiving, and equipment logistics activities with a high degree of accuracy.

Ability and willingness to travel domestically and internationally as needed, generally up to approximately 25% of the role.

Ability to lift up to 50 lbs. during installation, maintenance, shipping, or equipment-handling activities.

Ability to work for extended periods in hot and cold outdoor environments when supporting field installations or maintenance.

Ability to satisfy applicable security, background, and customer-site access requirements associated with the role. Where required by a program or customer, candidates must be eligible to obtain and maintain the applicable Australian Government security clearance.

2+ years of experience in operations, technical support, sustainment, or mission operations.

Experience troubleshooting technical systems remotely or supporting geographically distributed equipment.

Experience working in a follow-the-sun or globally distributed operations environment, including documented handoffs between teams or timezones.

Experience with preventative maintenance and standard work procedures.

Experience with inventory management, asset tracking, shipping, receiving, logistics coordination, or depot operations.

Experience supporting equipment deployments, installations, or field maintenance.

Knowledge or experience with RF or electronic warfare systems.

Observatory operations and/or telescope sustainment experience.

Experience with QA/QC, Lean, or Six Sigma methodologies.

We're building a constellation here, not looking for identical satellites. Every member of the team brings different capabilities to the same mission. If your orbit intersects with ours and you're mission-ready, send it.

US-based Candidates: we are currently only able to hire residents of the following U.S. states: AL, AZ, CA, CO, DC, FL, GA, HI, IL, IN, KS, MA, MD, MI, MN, MO, MT, NC, NJ, NM, NV, NY, OH, OK, OR, RI, TN, TX, UT, VA, WA, WI, WV We are unable to consider candidates residing in other U.S. states at this time.

Internationally-based Candidates: we are currently only able to hire residents of the following locations: United Kingdom. We are unable to consider candidates residing in other countries at this time.

Equity, Diversity & Inclusion are key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for creating a safer, more connected world. Diversity not only includes race and gender identity, but also national origin, citizenship, sex, color, veteran status, disability, genetic information, or any other protected characteristic that is part of one’s identity. All of our employees’ points of view are key to our success, and we embrace individuality.