indeed
Spa Receptionist Team Leader
Hilton
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 5 days ago
Spa reception operationsGuest serviceReservations and appointment schedulingAdministrative operationsTeam leadershipHospitality
Free
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Spa reception operationsGuest serviceReservations and appointment scheduling
Role Overview
Lead the spa reception operation and help deliver welcoming, personalized, and memorable guest experiences.
Support the Spa Manager while ensuring the reception area operates efficiently.
Key Skills for This Role
Spa reception operationsGuest serviceReservations and appointment schedulingAdministrative operationsTeam leadershipHospitality
Full Job Posting
Role overview
Lead the spa reception operation and help deliver welcoming, personalized, and memorable guest experiences.
Support the Spa Manager while ensuring the reception area operates efficiently.
Key responsibilities
- Welcome spa and salon guests and oversee check-in and registration.
- Manage inquiries, reservations, appointments, and guest requests through phone and email.
- Oversee reception administration, including data entry, filing, correspondence, and records.
- Guide and coach Spa Receptionists on service, grooming, communication, and procedures.
Minimum qualifications
- High School Diploma or University Degree in Hospitality Management, Business Administration, or a related field.
- 2–3 years of experience in a spa, wellness, hotel, or luxury hospitality environment.
- Previous supervisory or team-lead experience is preferred.
- Relevant spa or hospitality certification is an advantage.
- Fluent English is required; additional languages are an advantage.
About Hilton
Hilton describes its culture through hospitality, integrity, leadership, teamwork, ownership, and focus on the present.
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