Spa Receptionist
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Key skills for this role
About the Role
Manage guest inquiries, maintain records, operate office equipment, ensure confidentiality, and provide excellent customer service in a professional manner.
Key Skills for This Role
Responsibilities
- Enter and retrieve information from computer databases to update records and answer inquiries
- Operate standard office equipment and prepare documents using software
- Handle incoming and outgoing mail
- Create and maintain filing systems for records and reports
- Welcome and acknowledge guests according to company standards
- Answer telephones using appropriate etiquette
Requirements
- Ability to operate standard office equipment and computer software
- Ability to maintain confidentiality of proprietary information
- Professional appearance and communication skills
- Ability to lift and carry objects up to 10 pounds
- Ability to work positively with others
Full Job Posting
Position Summary
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Transmit information or documents using a computer, mail, or facsimile machine.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
- Create and maintain computer and paper based filing and organization systems for records, reports, documents, etc.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Enter and locate work related information using computers and/or point of sale systems.
Responsibilities
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
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