Spa Receptionist

How your day looks like:

• Be on time for your shift.

• Answer the phone promptly and use the guest’s name throughout the phone conversation.

• Acknowledge and greet everyone who enters and leaves spa facilities.

• Maintain eye contact when addressing external and internal guests.

• Handle guests’ questions and concerns professionally and courteously.

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

• Responsible for scheduling tours, spa day packages, treatments and personal training.

• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.

• Responsible for the sale of gift vouchers and their redemption.

• Responsible for pre and post treatment advice for clients when booking appointments.

• Responsible for stating important contraindications when booking appointments.

• Schedule bookings for the members and guests to the required standard.

• Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Spa Soft system.

• Ensure that all spa reception areas are maintained to high standards of cleanliness.

• Ensure that all equipment is serviced as part of a preventative maintenance program.

• Responsible for achieving retail sales.

• Responsible for processing bill payments and receipts.

• Be an example to the staff of personalized service, positive attitude and professionalism.

• Assist during spa promotions and events.

• Ensure all displays are changed regularly.

• Properly open and close spa each day according to Standard Operating Procedures.

• Utilize spa computers with skill and proficiency.

• Maintain a Spa Desk Bank.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

• Maintain a clean; safe, fully stocked and well organized work area.

• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

• Assist in all areas of spa operation as requested by management.

• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

• Attend spa staff meetings.

• Attend required training courses and seminars.

• Responsible for all retail stock security.

• Responsible for recording all the necessary information in the spa Book4Time computer system.

• Responsible for cancellation bookings and waiting list for members and guests.

• Responsible for recording member and guest comments.

• Monitor usage of the facilities and type of usage.

• Ensure correct records are kept for member and guest visits, treatments and purchases.

• Responsible for all daily takings and usage reports.