Spa Receptionist

Be on time for your shift.

Answer the phone promptly and use the guest’s name throughout the phone conversation.

Acknowledge and greet everyone who enters and leaves spa facilities.

Maintain eye contact when addressing external and internal guests.

Handle guests’ questions and concerns professionally and courteously.

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Responsible for scheduling tours, spa day packages, treatments and personal training.

Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.

Responsible for the sale of gift vouchers and their redemption.

Responsible for pre and post treatment advice for clients when booking appointments.

Responsible for stating important contraindications when booking appointments.

Schedule bookings for the members and guests to the required standard.

Ensure that all new clients fill in a spa consultation card and keep this record updated with current information on the Spa Soft system.

Ensure that all spa reception areas are maintained to high standards of cleanliness.

Ensure that all equipment is serviced as part of a preventative maintenance program.

Responsible for achieving retail sales.

Responsible for processing bill payments and receipts.

Be an example to the staff of personalized service, positive attitude and professionalism.

Assist during spa promotions and events.

Ensure all displays are changed regularly.

Properly open and close spa each day according to Standard Operating Procedures.