Spa Manager

Exceptional Hospitality Starts with You

Responsibilities

• Here’s what you’ll do during a typical day:
• Oversee daily spa operations: Manage guest service, product quality, inventory, systems, and departmental budgets to ensure smooth and effective spa performance
• Maximize revenue opportunities: Develop spa menus and implement marketing and merchandising strategies to support revenue growth and enhance the guest experience
• Maintain spa facilities: Ensure spa areas and equipment are well-maintained, clean, and in excellent working order
• Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
• Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
• Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing
• Inventory & Resource Management: Manage spa supplies, products, and equipment inventory, ensuring timely reordering and effective cost control while maintaining quality standards. Oversee vendor relationships and ensure all treatment products are high-quality and meet guest expectations.