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Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive.
Shifts: Full-time/Permanent. Days, evenings & weekends.
Wage: $20 per hour
About Everwild
Everwild is a growing chain of boutique Nordic spas and hotels based in Canmore. We are an energetic team driven by our core values and providing our guests a home away from home.
Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.
Why Work for Us?
A gratuity program!
Group health benefits plan (Dental, Vision, Paramedical, and more)
Generous staff discounts at all our properties
Family and friends discount at Basecamp properties
Free access to the Everwild Nordic Spa
Discounts on food & beverage at Rhythm & Howl
Company paid staff events.
Room for advancement in our growing company
Be part of western Canada's fastest-growing hospitality brand
A hands-on people focused Basecamp culture
Under the supervision of the Assistant Spa Manager and Spa Supervisor, the Spa Concierge plays a crucial role in in creating a positive first impression and ensuring that all guests have a warm, welcoming, and memorable experience from the moment they arrive.
Shifts: Full-time/Permanent. Days, evenings & weekends.
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Greet guests in a friendly and professional manner as they arrive at the spa. Ensure guests feel welcomed, valued, and comfortable.
Address guest inquiries and concerns about services, products, and amenities. Provide information on treatments, spa packages, promotions, and policies.
Efficiently check guests in and out of the spa, handling payments, billing, and any required documentation.
Collect and report guest feedback, both positive and negative, to improve service quality and guest satisfaction.
Schedule, confirm, and modify appointments for spa services, ensuring accurate and timely bookings.
Work closely with spa therapists, managers, and other team members to ensure smooth operations and high-quality guest service.
Ensure the front desk area is clean, organized, and well-stocked with promotional materials, brochures, and necessary spa items.
Promote and sell spa products and services, recommending packages and upgrades to enhance the guest experience.
Private Canadian hospitality group operating boutique mountain hotels and Nordic wellness stays for adventure travelers.
Visit company websiteJobs and hiring trendsCAD 20-20 hourly / hour
Full-time
Entry
Onsite
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