Spa Attendant
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Key skills for this role
About the Role
Provide spa orientation, maintain cleanliness, stock supplies, and ensure guest satisfaction while complying with company policies and safety standards.
Key Skills for This Role
Responsibilities
- Provide general spa orientation to guests upon arrival
- Offer guests amenities such as water, juice, or heated neck pillows
- Answer questions about property information and amenities
- Escort guests to and from treatment rooms
- Maintain cleanliness of workstation, treatment rooms, locker room, and lounge areas
- Dispose of trash and dirty linens; stock towels, linens, supplies, and amenities
- Report accidents, injuries, and unsafe work conditions to manager
Requirements
- Ability to provide excellent customer service
- Ability to stand, sit, or walk for extended periods
- Ability to lift and carry objects up to 10 pounds
- Professional appearance and communication skills
Full Job Posting
Position Summary
- Provide general spa orientation to guests upon arrival, such as the location and use of locker rooms, lounge areas, and hospitality stations. Offer guests amenities such as water, juice, or heated neck pillows. Answer questions about general property information and amenities. Escort guests to and f
Responsibilities
- Check computer for updates and changes to schedule regularly throughout the day.
- Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
- Dispose of trash and dirty linens in the proper area.
- Secure supplies and equipment at the end of each shift.
- Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
- Anticipate and address guests service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Reach, bend, twist, pull, and stoop; move, lift, or carry objects weighing less than or equal to 10 pounds; stand, sit, or walk for an extended period of time.
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