Solutions Support Engineer, Brazil
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Key skills for this role
Role Overview
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience.
In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Key Skills for This Role
Full Job Posting
Minimum qualifications
Native Brazilian speaker with excellent command of English, both spoken and written
Must be comfortable working 10am to 7pm BRT
5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
2+ years of experience with Cloud technologies (Azure, AWS, GCP)
1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications
Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON
Proficiency with command-line tools and Linux operating system environments
Preferred qualifications
Experience with DevOps technologies.
Familiarity with REST APIs or GraphQL.
Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).
Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).
Understanding of relational databases.
About the job
As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting.
Responsibilities
- Responsible for technical customer support experience within the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams.
- Identify cases that require escalation (either technically or strategically).
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement solutions that scale the support offering through automation.
- Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
- Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship.
- Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
- By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.
About Wiz, Inc.
Cloud security platform providing unified threat detection and risk assessment across multi-cloud environments. Acquired by Google Cloud in 2026 for $23 billion.
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