Solutions Expert & Support Engineer (CCaaS / AI)

Tadiran Telecom

Delhi, IND

Full-time

Onsite

Discovered 1 weeks ago

REST APIsWebhooksJavaScriptTechnical troubleshootingConversational AI agentsPrompt engineering

Free

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Key skills for this role

REST APIsWebhooksJavaScript

Tadiran Telecom is hiring a Solutions Expert and Support Engineer for its telecommunications business.

The role combines technical presales, software implementation, integrations, conversational AI, and client support.

Two to three years of experience in technical support, software implementation, sales engineering, or a customer-facing technical role.
Working knowledge of REST APIs and webhooks for connecting different software tools.
Basic proficiency in JavaScript, including reading, understanding, and modifying simple scripts.
Exposure to or a strong interest in chatbots, AI tools, or basic prompt engineering.
Understanding of general web technologies and software troubleshooting.
Experience troubleshooting technical issues, tracking customer tickets, or documenting support processes.
Strong verbal and written English communication skills for explaining technical concepts to nontechnical clients globally.

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