Solutions Engineer, Post-Sales (remote, US East Coast)

We're looking for a Solutions Engineer to make sure customers get real value out of Checkly after they sign.

You will learn Checkly and the monitoring space deeply, then help customers solve real reliability problems.

You will own technical onboarding for new accounts: implementation, configuration, and getting their first monitoring into production.

You will run workshops and trainings for customer engineering teams.

You will be the technical counterpart in existing accounts, supporting adoption, troubleshooting, and growth alongside the sales team.

You will run your own customer meetings, from technical deep dives to account check-ins.

You will contribute to technical documentation and internal playbooks as you learn what works.

You will speak with customers directly and share your learnings with Product Engineering and Marketing.

Around 2 years of experience in a post-sales technical role: customer onboarding, workshops and trainings, and helping accounts grow. Solutions engineering, professional services, customer success engineering, technical account management, or a similar path all work.

Hands-on experience with monitoring, observability, or automated testing.

Strong technical skills that allow you to read, write, and debug code (Javascript/Node.js preferred).

Ability to use AI tools to accelerate customer-facing work: researching a customer's stack, generating tailored example code, building proof-of-concept repos, drafting technical responses. We build with Claude Code, Codex, and similar tools.

Genuine interest in working directly with customers. You enjoy talking to people, running workshops and demos, driving a meeting yourself, and explaining technical concepts clearly.

Excellent spoken and written English skills