Solutions Engineer, Cloud Communications

2+ years of experience working as a Solutions Engineer (or other relevant experience) for a SaaS provider.

Working knowledge of VoIP/telephony fundamentals, including concepts like SIP, codecs, call routing, number porting, and the general shape of network requirements (bandwidth, latency, jitter), well enough to speak to them credibly with technical and non-technical stakeholders alike.

Creative problem solver with a proven track record of success.

Ambitious, curious mindset to always work to find creative solutions to difficult problems.

Strong verbal and written communication skills, with the ability to translate telephony/network concepts into plain language business value.

Hungry to learn and help team deliver on ambitious goals in supporting the sales organization to meet revenue targets.

Comfortable delivering technical sales presentations, product positioning, and objection handling, including confidently addressing questions about call quality, network readiness, hardware compatibility, and migration risk.

Ability to build strong relationships with both internal and external stakeholders, including IT/technical contacts at prospect firms.

Strong technical experience and understanding of cloud technologies, including APIs and security infrastructure.

Have direct experience with VoIP, UCaaS, or telephony platforms (e.g. RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, VXT) in a Sales Engineering, implementation, or technical support capacity.

Have hands-on experience with number porting processes, SIP trunking, or desk phone/hardware provisioning (e.g. Yealink, Polycom).

Are familiar with telecom regulatory requirements such as E911, STIR/SHAKEN, or 10DLC registration.

Have exposure to CCaaS/contact center concepts (ACD, skills-based or dynamic call routing, queuing, agent-level call reporting), useful for speaking credibly with higher-volume or multi-office firms whose needs extend beyond standard business telephony.

Have familiarity with open-source telephony platforms or similar softswitch/PBX architectures.

Demonstrate a keen interest in improving your craft by using AI.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture. Some highlights of our Total Rewards program include:

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance

Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office minimum twice per week.

Flexible time off policy, with an encouraged 20 days off per year.

EAP benefits for you and household members, including counseling and online resources

401k matching and Child Education Savings

Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we've built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.