Solutions Engineer

Let's get into the specifics. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it into a job description (which we do because this is a job description), it would be this:

You'll own the technical dimension of the sales motion across North America, working alongside commercial teams to help hotel operators see exactly how Mews fits within their technology environment. Most hospitality technology conversations stall when integration complexity, payment infrastructure questions, or API capabilities need a credible answer. This role exists to close that gap, and in a market where Mews is expanding rapidly and intentionally, the right technical voice in a deal changes outcomes.

As a Solutions Architect within our GTM teams, you'll be embedded in the Mid-Market and SMB sales processes. You'll help sales and customer-facing teams sharpen discovery and position the right solution, and you'll help customers see how Mews fits into their broader hospitality stack, including PMS workflows and payments. You'll work closely with your team of solutions architects and support around 15 salespeople across North America.

Hotel operators evaluating a platform change are making significant choices with real operational and financial weight. They need someone who can walk them through integration architectures, explain how payments work within Mews, and map out how the platform fits within their broader hospitality tech stack without losing the room.

Act as the lead technical partner on SMB and Mid-Market deals

Explain Mews integrations, payments, and API capabilities clearly to hotel operators and technical stakeholders at varied levels of fluency

Join regular alignment meetings on new opportunities and stay close to the pipeline

Serve as a consultative resource across the customer lifecycle, bridging pre-sales positioning and post-sales needs

Help customers assess how Mews fits within their existing hospitality technology environment, including PMS workflows and property-level infrastructure

Train and develop technical accumen for sales teammates by sharing your expertise

Ideally 5+ years of experience in a solutions architect, technical account manager, sales engineering, or similarly technical customer-facing role in SaaS companies where you have supported commercial teams

A hospitality or hotel-technology background: you can navigate how properties operate, what PMS workflows look like, and what technology choices mean for a hotel's day-to-day

Confidence presenting and explaining technical concepts to mixed audiences, from an IT manager to a hotel GM

Commercial awareness and comfort in a selling environment: you grasp what's at stake in a deal and you operate accordingly

You've gone beyond personal productivity in your use of AI: you've redesigned how you or your team works, built approaches others can follow, and you actively question and check what the AI gives you rather than accepting it at face value

AI Fluency Level 3 Required: For more information on AI fluency at Mews, please refer to "AI Fluency at Mews: A Comprehensive Guide for Candidates" on Confluence.

Pay Transparency at Mews

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

Commissions are in addition to the advertised salary range and are determined based on employee performance.

Our success is powered by our incredible people, supported by benefits that help them thrive.

We’re an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn’t a detailed playbook for everything, and that’s part of what makes the work challenging – and rewarding.

Change is constant. We’re growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.

We’re remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.

AI is an integral part of our processes. It’s not here to steal people’s jobs, but to amplify efficiency and productivity. We’re motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.