ashby
Solutions Engineer
Spellbook Labs
Remote, CAN
Full-time
Entry · 2+ years experience
Remote
CAD 148000-185000 yearly / year
Discovered 1 weeks ago
Microsoft WordSOC 2HIPAAGDPRPIPEDASSO/SAML
Free
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Microsoft WordSOC 2HIPAA
Role Overview
As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada.
Key Skills for This Role
Microsoft WordSOC 2HIPAAGDPRPIPEDASSO/SAML
Full Job Posting
ABOUT THE ROLE
As a Solutions Engineer at Spellbook, you'll be the technical backbone of our sales organization. Partnering closely with our Account Executives, you'll ensure prospects have a frictionless evaluation experience, from first login through trial to close. You'll own the technical side of the buying journey: resolving setup and authentication issues, answering security and data privacy questions with confidence, connecting integrations for mid-market and enterprise customers, and giving prospective customers the assurance that Spellbook fits securely into their practice. This role is fully remote and open to candidates located in Canada.
RESPONSIBILITIES
- Partner with Account Executives to support prospects throughout their evaluation, serving as the technical trusted advisor across the sales cycle.
- Resolve setup, authentication, and app download issues for prospects pre-trial so evaluations start smoothly.
- Field technical support, security, and data privacy questions from prospects and customers.
- Speak confidently to the benefits of our data security certifications and compliance standards (e.g., SOC 2, HIPAA) with legal, IT, and security stakeholders.
- Connect and configure existing integrations for mid-market and enterprise customers.
- Support large-scale document and data migrations for new and prospective customers.
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