Solutions Architect

Job requirements

• Participate in pre-sales demos, supporting technical playbacks and customer workshops.

• Build detailed Work Breakdown Structures and Statements of Work for customer implementations following pre-sales engagement, defining project scope, deliverables, resource requirements, and implementation activities to support successful project delivery and translate into working implementations.

• Configure, deploy, and integrate the Aiimi Workplace AI Platform across customer environments, including both SaaS and on-premises deployments.

• Troubleshoot and resolve project issues, escalating to Engineering only when necessary.

• Engage with customers throughout delivery, providing clear technical guidance.

• Capture lessons learned and contribute to reusable delivery approaches.

• Troubleshoot and facilitate fixes for Service Desk tickets

• Senior and Principal Solutions Architects for technical direction and support.

• Engineering teams for product fixes and enhancements.

• Sales & Pre-Sales for demos and feasibility input.

• Delivery Managers to ensure projects meet scope and timescales.

• Customers in technical delivery and adoption stages.

Job responsibilities

• Hands-on experience in platform deployment, configuration, integration and performance tuning.

• Development skills in Python, scripting, or web development.

• Working knowledge or hands-on experience with ML/AI and Classification capabilities.

• Understanding of cloud (Azure, AWS, GCP) and on-premises infrastructures.

• Working knowledge of networking, storage, firewalls, and VMs.

• Strong troubleshooting and problem-solving skills.

• Clear communicator with the ability to explain technical details in accessible terms.

• Accurate estimates and reduced rework.

• On-time, in-scope, and high-quality implementations.

• Positive feedback from customers and delivery managers.

• Troubleshoot and facilitate fixes for Service Desk tickets

• Contribution to team learning and delivery consistency.

Job benefits

• 25 days annual leave (plus bank holidays), increasing by 1 day every two years

• Flexible working options – remote/hybrid