greenhouse
Solutions Architect
Movable Ink
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 81000-106000 yearly / year
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Responsibilities
- Client Onboarding & Migration: Lead the technical setup and onboarding process for new clients, guiding them to migrate existing email and marketing strategies to our AI/ML-based platform quickly and smoothly.
- Solution Design & Customization: Collaborate with clients and cross-functional internal teams to scope, design, and implement custom technical solutions, integrations (e.g., Custom Apps, Webhook transforms, CDP/API integrations), and workflows to achieve client objectives.
- Data Orchestration: Working directly with client and internal teams to parse, manipulate and format data feeds to support near and long-term initiatives.
- Issue Resolution & Troubleshooting: Identify, troubleshoot, and resolve complex integration issues, evaluating potential impacts across key stakeholders including clients, GTM teams, EPD, and leadership.
- Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
- Collaboration : Work closely with Sales, Solution Consultants, Implementation Managers, and other teams to ensure a cohesive and successful client experience
- Product Expertise & Thought Leadership: Serve as a subject matter expert and go-to resource on Studio, Da Vinci, and applied AI use cases; advise on product roadmap and feature improvements based on client feedback.
Qualifications
- 3+ years in a technical implementation, solution architect, or technical account management role, preferably in the marketing technology sector
- 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
- Extensive experience with multiple enterprise email or mobile service providers (e.g., Attentive, Airship, Bird, Sinch, Vibes, Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
- Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
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