Solutions Analyst, Sales Operations

• Completion, or enrolled in, Business Analysis certification
• College diploma or university degree in the field of business administration, finance, or information systems. Professional certification recommended.
• ITIL certification recommended
• Experience working with SalesForce is an asset
• Experience with customer facing technologie / is required. .
• Experience with call centre procedures and technologies is required
• 2 years experience, preferably in the transportation/ogistics industry is considered an asset
• Proven experience with process and technical requirements analysis, elicitation, modeling, verification, and methodology development
• Familiarity Experience with integration software and customer facing technologies (EDI/API/Informatica) is required
• Strong interpersonal skills – ability to ask insightful questions to retrieve required information needed from stakeholders and provide regular feedback to the Solutions Specialist
• Great listening skills - able to translate functional requirements into technical specifications
• Ability to impact and influence stakeholders to support changes in process or technology
• Comfort with supporting stakeholder meetings and eliciting requirements
• Ability to identify technical issues or opportunities and translate these to a functional outcome back to the Solutions Specialist
• Documentation Skills/technical writing - including requirements documents, reports, specifications, plans and analysis.
• Knowledge of Business Processes – ability to have a Bbusiness oriented vision
• Ability to convert specifications into test cases and group into test cycles. Leading stakeholders/Super Users through test cycles
• Ability to identify change impacts from process/system changes and convert input into training material creation
• A mindset of continuous improvement
• Knowledge of Project Management Fundamentals.
• IT Fluency – demonstrate a clear understanding of how different IT products are related, interface with and connect to each other, as well as the positive or negative effect they may have in a given situation.

To apply, visit our Careers page at dayross.com .

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment.

You’ll only be contacted if you’re selected for an interview.

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America.

With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength.

For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies.

We’ve also been named a Top Company for Women to Work for in Transportation since 2018.

Our recognition reflects the family values we share with our parent company, McCain Foods Limited.

As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner.

We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values