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Solution Specialist
Applied Systems
Dallas, UAE
Full Time
Mid
4 weeks ago
Customer SuccessProduct AdoptionSaaSChange ManagementData AnalysisCommunication
Free
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Customer SuccessProduct AdoptionSaaS
About the Role
Applied Systems seeks a Solution Specialist to drive early adoption of Applied products, execute adoption programs, and provide customer education. The role requires 2-5+ years in Customer Success or Product Adoption within SaaS environments, strong communication skills, and a data-driven mindset.
Key Skills for This Role
Customer SuccessProduct AdoptionSaaSChange ManagementData AnalysisCommunication
Responsibilities
- Drive Early Adoption of Applied Products by proactively engaging new and existing customers
- Execute human led components of adoption programs including outreach campaigns, workshops, and office hours
- Deliver best practice guidance and change management support to ensure new products are adopted into customer workflows
- Monitor usage to identify risks early and proactively intervene to improve customer outcomes
- Capture and escalate customer feedback to internal stakeholders and refine adoption strategies through data driven insights
Requirements
- 2–5+ years in Customer Success, Onboarding, or Product Adoption within SaaS environments
- Experience operating in product led growth or hybrid digital + human adoption models
- Proven ability to drive customer engagement, product usage, and behavior change
- Data driven mindset with experience measuring impact and improving outcomes using AI and other tools
- Excellent communication, presentation, and consultative skills
- Ability to manage multiple accounts and priorities
Full Job Posting
Position Overview
- We’re searching for a Solution Specialist to join the Onboarding & Success Services department in a remote capacity (travel approximately 1 2 times a year).
What You’ll Do
- Drive Early Adoption of Applied Products: Proactively engage new and existing customers to achieve “first value” realization and sustained adoption of new products and features
- Playbook Execution & Scaled Adoption Programs: Execute human led components of adoption programs including outreach campaigns, workshops, and office hours, that supplement digital adoption motions
- Customer Education, Enablement & Behavior Change: Deliver best practice guidance and change management support to ensure new products and functionality are adopted into customer workflows
- Adoption Monitoring & Risk Escalation: Monitor usage to identify risks early and proactively intervene and improve customer outcomes
- Customer Feedback & Continuous Improvement: Capture and escalate customer feedback to internal stakeholders, and refine adoption strategies through data driven insights
Your experience may include
- 2–5+ years in Customer Success, Onboarding, or Product Adoption within SaaS environments
- Experience operating in product led growth or hybrid digital + human adoption models, with exposure to digital adoption tools
- Proven ability to drive customer engagement, product usage, and behavior change
- Data driven mindset with experience measuring impact and improving outcomes using AI and other tools
- Excellent communication, presentation, and consultative skills with strong attention to detail and organization
- Ability to manage multiple accounts and priorities, with a proactive, adaptable mindset; insurance/Applied experience is a plus
Location
- Remote (travel approximately 1 2 times a year)
Compensation
- Targeted starting base salary in the United States: $70,000 $95,000 USD
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
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