Solution Manager, Academic Segment

Founded in 2002 in New Jersey, GenScript Biotech Corporation accelerates innovation in biotech and healthcare by providing researchers and companies with the building blocks needed to develop groundbreaking treatments and products. Guided by its mission to Make People and Nature Healthier Through Biotechnology, and its role as a well-recognized biotechnology company, GenScript has a team of approximately 6,165 employees and has served more than 200,000 customers across over 100 countries and regions.

Job Scope:

The Technical Solution Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Solution Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

This position is fully remote, with occasional travel. This role can reside anywhere in the United States. The estimated salary range is $80,000 - $85,000 based on experience level.

Key Responsibilities:

Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design

Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary

Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship

Maintain close communication with customers as well as facilitate communication with technical support when necessary

Collaborate with internal teams/departments to achieve sustainable growth

Organize and provide training for internal sales and external distributors by delivering presentations or/and demos