Solution Engineer

About Supermicro

Job Summary

About The Position

Essential Duties And Responsibilities

• Perform physical installation, rack and stack, cabling and networking of data center hardware.
• Assist/support in the implementation of server, storage and network equipment.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Work with the engineering team to ensure hardware is installed correctly according to specifications.
• Perform quality checks and test functionality after installation.
• Provide first-line technical support to end users via telephone, email and ticketing system.
• Refer complex issues to higher level support teams when necessary.
• Be willing to travel (internationally and locally) to carry out installations at customers or solve problems in data centers, which includes occasional extended hours and weekend work.

Qualifications

• 5 years of experience in servicing complex X86 systems and components in a datacenter environment.
• Bachelor’s degree or for Dutch MBO4 in Computer Science, Computer Engineering, and Electrical Engineering or comparable level obtained through experience
• Strong written and verbal communication skills, you have an excellent command of the English language, Dutch would be a plus.
• Good understanding on Windows & Linux environment.
• Knowledge on scripting (Bash, PHP, Python, etc.) is a plus.
• Demonstrated hardware system analytics and diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues.
• Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner and be proactive in driving solutions.
• Emphasize break/fix and onsite Customer Service.
• Hands-on experience with Enterprise grade server hardware.
• You live withing a radius of 40 km of ‘s-Hertogenbosch.
• ****EEO Statement****
• Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.