Solution Engineer — Agentic Platform
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Key skills for this role
About the Role
Intel seeks an early-career Solution Customer Success Engineer to guide enterprise and government customers in deploying agentic AI on Intel hardware across Saudi Arabia and MENA.
Key Skills for This Role
Responsibilities
- Partner with Saudi and GCC enterprise customers to understand their agentic AI use cases and design solution architectures on Intel hardware
- Run technical demos, workshops, and proofs of concept at customer sites
- Help customers deploy and integrate the Agentic Platform from initial setup through production rollout
- Translate customer requirements, blockers, and feature requests between Arabic speaking stakeholders and Intel's globally distributed engineering teams
- Produce customer facing technical content in both Arabic and English: solution briefs, deployment guides, demo scripts, and case studies
- Bring field signal back to the platform team
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical field
- 1 3 years of experience in a technical role (software engineering, solutions/pre sales engineering, technical consulting, or technical support with strong engineering component)
- Comfortable writing and reading code in at least one language (Python, TypeScript, Go, C++, Rust, React, JavaScript)
- Strong understanding of cloud, Linux, and APIs
- Fluent in both Arabic and English
- Strong communication skills
- Customer first mindset
- Willingness to travel within the Kingdom and occasionally across the GCC region
Full Job Posting
About The Role
- Be the technical face of Intel's Agentic Platform for customers across Saudi Arabia and the broader MENA region.
- As an early career Solution Customer Success Engineer, you will guide enterprise and government customers from first conversation through successful deployment of agentic AI on Intel hardware.
What You'll Do
- Partner with Saudi and GCC enterprise customers (banking, energy, telecom, public sector) to understand their agentic AI use cases and design solution architectures on Intel hardware
- Run technical demos, workshops, and proofs of concept at customer sites
- Help customers deploy and integrate the Agentic Platform from initial setup through production rollout and resolve technical issues alongside the engineering team
- Translate customer requirements, blockers, and feature requests between Arabic speaking stakeholders and Intel's globally distributed engineering teams
- Produce customer facing technical content in both Arabic and English: solution briefs, deployment guides, demo scripts, and case studies
- Bring field signal back to the platform team what's working, what's missing, what would unlock the next wave of adoption
Qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field
- 1 3 years of experience in a technical role software engineering, solutions / pre sales engineering, technical consulting, or technical support with a strong engineering component
- Comfortable writing and reading code in at least one language (Python, TypeScript, Go, C++, Rust, React, JavaScript)
- Strong understanding of cloud, Linux, and APIs
- Fluent in both Arabic and English
- Strong communication skills
- Customer first mindset
- Willingness to travel within the Kingdom and occasionally across the GCC region
Nice to Have
- Exposure to AI / ML, LLMs, or agentic AI frameworks (LangChain, LlamaIndex, Anthropic SDKs, Hugging Face)
- Familiarity with cloud platforms with KSA region presence (AWS, Azure, Oracle Cloud, Google Cloud)
- Experience with Docker, Kubernetes, or containerized deployments
- Prior customer facing experience at a technology company, system integrator, or consulting firm operating in the MENA region
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