Solution Architect, Salesforce - Service Cloud Voice, Contact Center

FormativGroup is a PE-backed Salesforce consulting and implementation partner helping organizations transform how they work through strategy, solution design, implementation, and ongoing platform support. We partner with clients to deliver scalable cloud technology solutions that align business needs, technical architecture, and long-term growth. Our teams bring together Salesforce expertise, delivery discipline, and a collaborative approach to help clients move from vision to execution.

Identify how a client’s architecture fits together and provide strategic and technical advice.

Lead pre-sales and engagement architecture activities, including solution design discussions, feasibility validation, and partnership with sales teams to craft technical proposals.

Understand business and technical requirements and translate them into technical solutions.

Analyze business processes, identify alternative solutions, assess feasibility, and recommend new approaches that leverage modern technology components.

Model processes, architecture, data structures, and information required to support client projects.

Develop enterprise-grade information architecture and processes that help clients realize the value of Salesforce application technology.

Ensure business strategy and technology direction are aligned.

Take a collaborative role in developing and enforcing architecture and development standards, libraries, and whitepapers.

Set standards for programming tools and techniques and advise on their application and compliance.

Design integrations between Salesforce products and client architecture.

Support project managers through all stages of the software development process.

Assign work through the correct communication channels to technical consultants and monitor performance, providing advice, guidance, and assistance.

Oversee development and configuration of solutions to ensure quality delivery.

Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect.

8+ years in the Salesforce ecosystem, including a minimum of 2+ years architecting within Salesforce, with enterprise architecture experience.

Salesforce certifications are mandatory, including Developer, Consultant, and Architect certifications.

Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.

Expertise across multiple Salesforce Cloud product sets.

Familiarity with several areas of Salesforce and the Force.com Platform, such as Sales Cloud, Service Cloud, and Force.com.

Previous experience as a consultant or developer in the Salesforce ecosystem and related technologies.

Ability to demonstrate integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers.

Demonstrated experience building a culture of engineering excellence, including quality, security, performance, scalability, and availability.

Solid experience in HTML, CSS, and JavaScript.

Experience working in an Agile project environment.

Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.