Solution Architect - Onboarding

Minimum qualifications:

Preferred qualifications:

Responsibilities

• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise development teams on Neo4j driver optimization, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and a next-step backlog—to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j’s global technical onboarding methodology and frameworks.
• Neo4j is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j.
• Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
• Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others.
• Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
• Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform.
• A recent Forrester Total Economic ImpactTM Study cited Neo4j as delivering 417% ROI to customers.
• Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues.
• One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application.
• Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values:
• (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments)
• Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide.