Solution Architect Infra Automation

Customer & Stakeholder Management

Present automation solutions, value proposition, and benefits to customer stakeholders and obtain required approvals.

Participate in customer governance meetings, showcasing delivered value and automation impact

Act as a single point of contact for tools and automation initiatives within the account.

Operations & Continuous Improvement

Ensure run and maintain stability of tools infrastructure and automated workflows.

Monitor automation effectiveness and report on:

MTTR improvements

Cost savings

Productivity gains

SLA/KPI impact

Drive continuous optimization and enhancement of existing tools and automations.

Leadership & Governance

Build, mentor, and guide tools and automation team members.

Track and meet automation targets committed for the account

Provide regular reporting and escalation to account leadership and central teams as required.

Required Skills & Experience

Core Skills

Strong expertise in IT Operations Automation and Enterprise Tools

Hands‐on experience with:

ITSM (ServiceNow / Remedy)

Monitoring (LogicMonitor, BigPanda, SCOM)

Endpoint & Deployment tools (SCCM, Intune)

Automation & orchestration platforms

Good understanding of ITIL processes, run operations, and service delivery models.

Automation & DevOps

Experience with automation and DevOps technologies such as:

Ansible, Jenkins, Terraform

CI/CD pipelines

Scripting and orchestration frameworks Leadership & Communication

Strong stakeholder management and customer‐facing skills

Ability to translate technical automation solutions into business value

Experience working in offshore‐onsite global delivery models

AI Skills

Strong understanding of Artificial Intelligence, Generative AI, Large Language Models (LLMs), AI Agents, and AIOps platforms.

Experience implementing enterprise AI use cases in IT Operations, Service Management, Infrastructure, Cloud, or Security domains.

Hands-on exposure to AI frameworks and platforms such as Microsoft Copilot, Azure AI Services, OpenAI, LangChain, LlamaIndex, AI Agents, or equivalent technologies.

Experience integrating AI solutions with ServiceNow, monitoring platforms, automation tools, and enterprise workflows.

Ability to define AI business cases, measure outcomes, and demonstrate value realization.

Knowledge of responsible AI, AI governance, security, data privacy, and compliance requirements.