Solution Architect, Customer Platforms
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Kinaxis seeks a Solution Architect to translate business objectives into enterprise-grade solutions across customer-facing platforms. You will bridge business strategy and technical execution, designing scalable architectures for CRM, service, and digital experience platforms.
Key Skills for This Role
Responsibilities
- Translate customer facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, revenue operations, and digital experience platforms.
- Lead architecture for highly complex, non routine initiatives, determining solution approaches and decision frameworks.
- Design end to end solutions addressing business, functional, and non functional requirements including security, scalability, governance, and customer experience.
- Evaluate and shape the use of emerging technologies to improve customer outcomes and platform capabilities.
- Develop implementation ready architecture artifacts including integration patterns, data flows, APIs, workflows, and architecture diagrams.
- Assess, architect, and integrate AI/ML capabilities responsibly within customer workflows.
- Partner with senior business and technical stakeholders to bridge strategy and execution.
- Provide technical leadership through mentoring and promoting reusable patterns.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, Business Technology, or related field, or equivalent combination of education and experience
- 7 10 years of progressive experience in solution architecture, customer platform architecture, or other advanced technical roles
- Advanced solution architecture expertise including architecture modeling, customer journey and process design, data and integration architecture, API design, and non functional requirements engineering
- Deep experience designing complex customer facing solutions across CRM, customer service, digital experience, partner engagement, or revenue operations platforms
- Strong knowledge of modern integration patterns including API first, event driven, asynchronous, and workflow orchestration
- Expert understanding of governance, security, privacy, compliance, and control considerations in customer facing solution design
- Strong communication and influence skills
Full Job Posting
About Kinaxis
- Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains.
- We have grown to over 2000 employees worldwide with offices in Ottawa, Toronto, and other global locations.
About The Team
- As a Solution Architect, Customer Platforms, you will translate business objectives into enterprise grade solutions across customer facing platforms.
- Success is measured by business outcomes delivered, including improved customer experience, revenue enablement, operational efficiency, and customer trust.
What you will do
- Translate customer facing business requirements into scalable, secure solution architectures across CRM, service and support, partner engagement, revenue operations, and digital experience platforms.
- Lead architecture for highly complex, non routine, and often undefined initiatives, determining solution approaches, patterns, and decision frameworks.
- Own solution outcomes through delivery by guiding key decisions and ensuring alignment with intended business value.
- Design end to end solutions that address business, functional, and non functional requirements, including security, scalability, governance, customer experience, and revenue considerations.
- Evaluate and shape the use of emerging technologies needed to improve customer outcomes, business effectiveness, and platform capabilities.
- Develop implementation ready architecture artifacts for large and complex initiatives, including integration patterns, data flows, APIs, workflows, architecture diagrams, decision records, and risk mitigation approaches.
- Assess, architect, and integrate intelligent (AI/ML) capabilities responsibly within customer workflows.
- Partner with senior business and technical stakeholders to bridge business strategy and technical execution within the customer platforms domain.
- Communicate architectural trade offs and recommendations in business and technical terms.
- Provide technical leadership through influence by mentoring architects and technologists, guiding architecture reviews, and promoting reusable customer platform patterns.
What we are looking for
- Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Technology, or a related field, or equivalent combination of education and experience.
- 7–10 years of progressive experience in solution architecture, customer platform architecture, or other advanced technical roles.
- Advanced, wide ranging solution architecture expertise, including architecture modeling, customer journey and process design, data and integration architecture, API design, and non functional requirements engineering.
- Deep experience designing complex customer facing solutions across one or more major platforms such as CRM, customer service and support, digital experience, partner engagement, or revenue operations.
- Strong knowledge of modern integration and interoperability patterns, including API first, event driven, asynchronous, and workflow orchestration approaches.
- Demonstrated ability to solve complex, non routine, and underdefined problems by establishing or refining methods, standards, and architectural approaches.
- Expert understanding of governance, security, privacy, compliance, and control considerations in customer facing solution design.
- Strong communication and influence skills, with the ability to guide decisions, align stakeholders, and provide expert architectural leadership without direct authority.
Perks and Benefits
- Flexible vacation and Kinaxis Days (company wide days off)
- Flexible work options
- Physical and mental well being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Kinaxis
Senior Financial Analyst
Ottawa, CAN
Kinaxis is seeking a Senior Financial Analyst to provide business support, financial analysis, and performance measurement to key stakeholders. The role involves leading quarterly forecasting and annual budgeting, develo
AI Innovation Architect – Knowledge Graphs & Ontology
Montreal, CAN
Kinaxis is seeking an AI Innovation Architect with deep expertise in knowledge representation, semantic systems, and applied AI to own the enterprise knowledge model and design knowledge graph platforms. The role involve
AI Innovation Architect – Knowledge Graphs & Ontology
Ottawa, CAN
Kinaxis is seeking an AI Innovation Architect with deep expertise in knowledge representation, semantic systems, and applied AI to own the enterprise knowledge model and drive ontology standards. This role involves hands
Director, Product Management, Inventory & Demand
Calgary, CAN
About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customer
Director, Product Management, Inventory & Demand
Ottawa, CAN
Kinaxis seeks a Director of Product Management for Demand & Inventory to define and deliver customer-facing demand planning and inventory optimization capabilities. You will own the product vision and roadmap, lead a tea
Architect, Machine Learning (Principal Scientist)
Ottawa, CAN
Kinaxis is seeking a Machine Learning Architect to define and advance next-generation AI-driven capabilities for supply chain orchestration. You will provide technical leadership in applied AI, working across research, p
Director, Product Management, Inventory & Demand
Montreal, CAN
Kinaxis is seeking a Director of Product Management for Demand & Inventory to lead a team of Product Managers and define the product vision for demand planning and inventory optimization capabilities. The role requires 1
Architect, Machine Learning (Principal Scientist)
Montreal, CAN
Kinaxis is seeking a Machine Learning Architect to define and advance next-generation AI-driven capabilities for supply chain orchestration. The role involves applied research, product innovation, and customer impact, wo
Senior Financial Analyst
Ottawa, CAN
AI Innovation Architect – Knowledge Graphs & Ontology
Montreal, CAN
AI Innovation Architect – Knowledge Graphs & Ontology
Ottawa, CAN
Director, Product Management, Inventory & Demand
Calgary, CAN
Director, Product Management, Inventory & Demand
Ottawa, CAN
Architect, Machine Learning (Principal Scientist)
Ottawa, CAN
Director, Product Management, Inventory & Demand
Montreal, CAN
Architect, Machine Learning (Principal Scientist)
Montreal, CAN