Solution Architect, Customer Implementation

Advise customers directly throughout implementation, translating operational requirements into effective Tracking+ solutions .

Guide customers toward proven, standard functionality and minimize unnecessary customization.

Serve as a trusted advisor by consulting with customers, providing recommendations, and appropriately challenging requests when necessary.

Drive customer change management and adoption throughout implementation.

Build stakeholder buy in and identify and address resistance to new processes and ways of working.

Ensure solutions are effectively adopted and utilized, not simply deployed.

Own the technical accuracy of customer data enrollment into Tracking+ .

Perform data normalization, data manipulation, and hands-on SQL work against relational databases.

Support complex customer data migrations from competing aviation maintenance platforms, including CAMP, Traxxall, Ramco, or similar systems .

Ensure data is accurately mapped, transformed, validated, and prepared for successful implementation.

Partner with Engineering and Product technical experts to develop, maintain, and improve standard implementation templates and SOPs.

Help define implementation standards and best practices for the broader Professional Services organization.

Identify opportunities to improve implementation consistency, scalability, and efficiency.

Build and maintain detailed project plans in partnership with project management teams.

Manage implementation scope and budget while supporting successful project completion.

Coordinate customers and internal resources to maintain project momentum and delivery timelines.

Manage a multi project schedule, including travel and implementation logistics, with support from internal teams.

Work directly with global customers and business stakeholders throughout implementation.

Maintain alignment with global leadership, including US based leadership, on priorities, escalations, and delivery standards.

Operate effectively across international time zones and customer environments.

Regularly coach Data Analysts and Implementation Analysts on implementation practices and technical considerations.

Delegate standard data entry and implementation activities to focus on higher complexity solution design and technical work.

Train junior team members on the reasoning behind advanced implementation decisions and best practices.

Use AI tools and automation to streamline customer communications, accelerate data normalization, and reduce repetitive work.

Identify opportunities to incorporate AI into personal and team workflows to improve implementation efficiency and scalability.

Document non standard customer processes, configurations, and workarounds clearly for future use.

Log product bugs and feature requests to provide Product and Engineering teams with actionable feedback from customer implementations.

Demonstrated experience in aviation maintenance operations is required , with the ability to understand and communicate effectively with aviation maintenance customers from day one.

Strong hands on experience with SQL , data normalization, and data manipulation within relational databases.

Proven experience enrolling or migrating customer data into a software platform, preferably involving aviation maintenance or MRO systems .

Experience working with data migrations from platforms such as CAMP, Traxxall, Ramco, or similar aviation maintenance software .

Advanced proficiency in Microsoft Excel , including formulas, advanced data parsing, and large dataset management.

Experience working with global enterprise customers and business stakeholders.

Demonstrated ability to drive customer adoption, stakeholder buy in, and organizational change.

Strong consulting skills, including the ability to manage customer expectations, maintain project scope, and recommend standard solutions.

Strong written and verbal communication skills with demonstrated customer facing experience.

Ability to work effectively with global teams and maintain flexibility across international working hours.

Ability to work independently while collaborating effectively with Project Management, Data, Engineering, Product, and Professional Services teams.

Preferred Skills:

Experience with Tracking+, aviation maintenance software, MRO, or CAMO environments .

Familiarity with aviation maintenance concepts including AMP, task cards, AD/SB, LLP/HT tracking, and MSN structures .

Working knowledge of data mapping, systems integration, and data migration methodologies .

Basic scripting or automation experience using Python, VBA, or similar technologies .

Practical, daily experience using AI tools for customer communication, data normalization, process automation, and productivity improvements.

Project management experience, including developing project plans, managing scope and timelines, and coordinating cross functional resources.

Experience developing implementation SOPs, templates, standards, and process documentation .

Experience coaching or mentoring junior implementation or data team members.

Strong professional services mindset with the ability to balance customer relationships, technical requirements, project constraints, and business outcomes.

Growth Opportunities

Within Implementation: Opportunity to gradually take on team lead responsibilities and manage resources across projects, with potential progression into a formal team lead role within the Tracking+ Onboarding organization.

Beyond Implementation: Potential career paths into Product or Customer Success roles with a Tracking+ specialization, with appropriate cross training and development.

Our Core Values

Fueled by Customers – Customer success drives everything we do.

Win Together – Collaboration and teamwork are at the heart of our success.

Make It Happen – We take ownership and deliver results with urgency.

Innovate to Elevate – We embrace creativity, experimentation, and continuous improvement.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.